Welcome to Maitra Commodities, your trusted partner for all your investment needs. We are proud to offer our valued clients a comprehensive range of investment services, including our web-platform investor charter for depository participants. Our team of experienced professionals is dedicated to providing you with personalized investment solutions that meet your unique financial goals. With our state-of-the-art technology and unparalleled customer service, we strive to make investing easy and accessible for everyone.
Our investor charter is designed to offer our clients a seamless and hassle-free investment experience. As depository participants, we understand the importance of providing our clients with easy access to their investment accounts, and our web platform is the perfect solution to meet this requirement.
Our investor charter for depository participants offers a wide range of features and benefits, including:
Our web platformoffers secure access to your investment account, ensuring that your personal and financial information is kept safe and secure. In addition, our platform allows you to easily track your investment portfolio, view your transaction history, and make investment decisions from the comfort of your own home or office.
Maitra Commodities’ web-platform investor charter is available 24/7, giving you the freedom to manage your investments at any time, from anywhere in the world. This means that you can stay up-to-date with the latest market trends and make informed investment decisions without having to worry about time constraints.
Our user-friendly interface is easy to navigate, making it simple for you to view your investment portfolio and track the performance of your investments. With our user-friendly interface and real-time updates, managing your investments has never been easier or more convenient.
Our web platform allows you to track the performance of your investments in real-time, so you can make informed decisions about your portfolio. In addition, our investment tracking feature also provides detailed analysis and insights into market trends, helping you to identify potential opportunities for growth and maximize your returns.
Maitra Commodities’ web platform investor charter for depository participants allows you to easily buy and sell investments, transfer funds, and manage your investment account, all with just a few clicks.
Our web platform, designed with the investor charter for depository participants in mind, offers the ability to establish personalized alerts, enabling you to remain up-to-date on critical market events and developments. With our customizable alerts feature, you can opt to receive notifications via email or text message whenever your investments hit a predetermined price point, or when significant market changes occur.
Our team of investment experts is always available to provide you with personalised support and advice, ensuring that you have the information and guidance you need to make informed investment decisions. Whether you are a beginner or an experienced investor, our expert support team is always ready to assist you.
As per the SEBI vide their letter no. SEBI/HO/MIRSD/DOP/OW/P/2021/37347/1 dated December 15, 2021, has advised the Depository and Depository Participants (DPs) to bring the Investor Charter to the notice of clients.
Towards making Indian Securities Market – Transparent, Efficient, & Investor friendly by providing safe, reliable,transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.
A Depository is an organization which holds securities of investors in electronic form.Depositories provide services to various market participants – Exchanges, ClearingCorporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which areknown as Depository Participants (DP). Details available on the link https://www.cdslindia.com/DP/dplist.aspx
|S.No||Brief about the Activity / Service||Expected Timelines for processing by the DP after receipt of proper documents|
|1||Dematerialization of securities||7 Days|
|2||Rematerialisation of securities||7 Days|
|3||Mutual Fund Conversion / Destatementization||7 Days|
|4||Re-conversion / restatementisation of Mutual funds units||7 Days|
|5||Transmission of Securities||7 Days|
|6||Registering Pledge Request||15 Days|
|7||Closure of Demat Account||30 Days|
|8||Settlement Instructions||Depositories to accept physical DIS for pay-in of securities up to 4:00 p.m and DIS in electronic form up to 6:00 p.m on T+1 day|
|S.No||Type of Activity / Service||Brief about the Activity / Service|
|1||Value added Service||
Depositories also provide value added services such as
|2||Consolidated Account Statement (CAS)||CAS is issued 10 days from the end of the month (if there were transactions in the previous month or half yearly (if no transactions).|
|3||Digitisation of services provided by the depositories||Depositories offer below technology solutions and e-facilities to their demat account holders through DPs:|
|S.No||Brief about the Activity / Service||Response / Steps|
|1||Investor can lodge complaint/ grievance against the Depository/DP in the following ways:||
a. Electronic mode -
|2||Investor Grievance Redressal Committee of Depository.||If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavour to resolve the complaint/ grievance by hearing the parties and examining the necessary information and documents.|
|3||Arbitration Proceedings||The investor may also avail arbitration mechanism set out in the byelaws and Business Rules/Operating instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration references shall be concluded by the way of issue of an arbeal award within 4 months from the date of appointment of arbitrator(s).|
|S.No||Type of Special Circumstances||Timelines for the Activity/ Service|
|1||Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges.
Participants surrenders the participation by its own wish.
|Client will have a right to transfer all its securities to any other participant of its choice without any charges for the transfer within 30 days from the date of intimation by the way of letter/email.|
|S.No||Received From||Carried Forward from Previous Month||Received During the Month||Total Pending||Resolved||Pending At End Of The Month||Average Resolution Time (In Days)|
|1||Directly From Investors||0||0||0||0||0||0|
|4||Other Sources (If any)||0||0||0||0||0||0|
|S.No||Month||Carried Forward From Previous Month||Received||Resolved||Pending|
|1||January - 2023||0||0||0||0|
|2||February - 2023||0||0||0||0|
|3||March - 2023||0||0||0||0|
|4||April - 2023||0||0||0||0|
|5||May - 2023||0||0||0||0|
|6||June - 2022||0||0||0||0|
|7||July - 2022||0||0||0||0|
|8||August - 2022||0||0||0||0|
|9||September - 2022||0||0||0||0|
|10||October - 2022||0||0||0||0|
|11||November - 2022||0||0||0||0|
|12||December - 2022||0||0||0||0|
|S.No||Year||Carried Forward From Previous Year||Received During The Year||Resolved During The Year||Pending At End Of The Year|